Privacy Policy

Shingala Digital Solutions Pvt Ltd Privacy Policy Last Updated: May 31, 2025 Shingala Digital Solutions Pvt Ltd (“we,” “us,” or “our”) operates https://waengine.in (the “Site”) and offers WhatsApp Business API (WABA) solutions as a WABA Tech Partner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our Site and WA Engine services. By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our Site or services. 1. Information We Collect 1.1 Information You Provide Directly Contact & Account Data: When you sign up for WA Engine, request information, or contact us, we collect your name, company name, email address, phone number, job title, business address, and any other details you supply. Payment & Billing Data: If you subscribe to a WA Engine plan, we collect billing details such as billing address, GSTIN (if applicable), UPI or bank account details, and transaction records to process your payments. 1.2 Automatically Collected Data Usage & Analytics Data: When you visit our Site or use our APIs, we log technical information such as IP address, browser type/version, operating system, device type, screen resolution, referring URLs, and timestamps of your visits. We use tools like Google Analytics (or similar) to gather anonymized statistics on Site performance and usage patterns. Cookies & Tracking Technologies: Essential Cookies: Required for Site functionality (e.g., session cookies for login). Performance & Analytics Cookies: Collect aggregate, non-identifying information to help us improve Site navigation, speed, and user experience. Third-Party Cookies: When you interact with embedded features (e.g., Facebook login, payment gateways), those third parties may set their own cookies. 2. How We Use Your Information We use collected data for the following purposes: Service Provision & Improvement Onboard and configure your WhatsApp Business API account. Process billing, generate invoices, and handle support requests. Monitor and troubleshoot technical issues, optimize system performance, and develop new features. Communication & Marketing Send transactional messages (account confirmations, billing notifications, service updates). Respond to inquiries, support tickets, and feedback requests. If you opt in, send promotional emails about product updates, new features, or special offers. You can unsubscribe from marketing communications at any time. Legal & Compliance Verify your identity under applicable regulations (e.g., KYC/AML guidelines for payment processing). Maintain records to comply with Indian tax laws and other regulatory requirements (e.g., retention of invoices and transaction records). Research & Analytics Produce aggregated, anonymized reports on usage trends to inform product development and business strategy. Analyze user behavior to improve onboarding flows, content relevance, and customer experience. 3. Information Sharing & Disclosure We do not sell or lease your personal data to third parties. We may share your information in the following circumstances: With Your Consent: We will share additional data only if you explicitly agree (for example, authorizing an integration with a third-party CRM). Service Providers & Subprocessors: We engage trusted vendors (hosting providers, payment gateways, email/SMS delivery services) to help us operate the Site and provide WA Engine. These subprocessors process data solely on our behalf and under our instructions. Legal Obligations: We may disclose personal data if required by law or to comply with a valid legal process (e.g., court orders, government investigations), or to protect our rights or public safety. Business Transfers: If Shingala Digital Solutions Pvt Ltd is acquired, merges with another company, or sells any portion of its business, customer data may be transferred as part of that transaction. We will notify you in advance if this occurs. 4. Cookies & Tracking Managing Cookies: You can control or disable cookies through your browser settings. However, disabling essential cookies may impair Site functionality (e.g., logging in, saving preferences). Analytics Opt-Out: If we use Google Analytics, you can opt out by installing Google’s opt-out browser add-on or following instructions provided by your browser. 5. Data Security We implement reasonable technical and organizational measures to protect your data: Encryption: We use TLS (HTTPS) to secure data in transit. Sensitive data—such as payment information—is stored in encrypted form (AES-256 or similar standards). Access Controls: We limit internal access to personal data on a need-to-know basis and require multi-factor authentication (MFA) for administrative accounts. Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration tests to identify and remediate risks. While we strive to keep your data secure, no system is completely immune to breaches. In the event of a confirmed data breach affecting your personal data, we will notify you and relevant regulators as required by applicable law. 6. Retention of Personal Data Account & Billing Data: We retain your account and billing information for at least eight (8) years (as mandated by Indian tax laws) or as required by applicable regulatory authorities. Inactive Accounts: If you request deletion of your WA Engine account or become inactive for more than two (2) years, we may permanently delete or anonymize your data, except where retention is necessary for legal compliance, dispute resolution, or enforcement of our agreements. 7. Your Rights & Choices 7.1 Access, Correction & Deletion Access & Correction: You can access and update your personal data (contact details, business information) at any time by logging into your WA Engine dashboard. Deletion: To request permanent deletion of your account and personal data, email privacy@shingaladigital.com. We will erase your data within thirty (30) days—except for records we must retain for legal or accounting reasons. 7.2 Marketing Communications Opt-Out: If you receive marketing emails from us, click “Unsubscribe” at the bottom of any email or email marketing@shingaladigital.com to be removed from future mailings. 8. Third-Party Links & Integrations Our Site or WA Engine services may contain links or integrations with third-party websites, payment gateways (Razorpay, Stripe), social login providers (Facebook, Google), or analytics platforms. This Privacy Policy does not cover those third parties. We encourage you to review their privacy policies before sharing personal information with them. 9. International Transfers We store and process your data on servers located in India or in countries where our subprocessors operate. By using our services, you consent to the transfer, storage, and processing of your personal data in India and in any other jurisdiction where our subprocessors maintain facilities. 10. Children’s Privacy WA Engine is intended exclusively for business use. We do not knowingly collect or process personal data from children under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at privacy@shingaladigital.com, and we will promptly delete that information. 11. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our practices, new features, or legal requirements. When we make material changes, we will post the revised date at the top and notify registered users by email or via a prominent site notice. Your continued use of our Site or services after the update constitutes acceptance of the revised Policy. 12. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to: Shingala Digital Solutions Pvt Ltd Attn: Privacy Team Email: support@waengine.co Address: Soham Arcade, 327-328 Gaurav Path Road, Near Baghban Circle, Pal Gam, Surat, Gujarat 395009, India Thank you for trusting Shingala Digital Solutions Pvt Ltd with your data. We are committed to safeguarding your privacy and providing a secure, transparent experience.